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Client Financial Services

Customer Service

Posted 2/22/2023 12:00:00 AM
Category: Customer Service    Weekly Hours: 40    Location: Remote after 60 days   

Our representatives handle inbound calls from patients with questions on their medical statements. This is not a telemarketing or cold-calling position. Representatives simply help patients understand their medical statements that they receive from their doctor or hospital visit. They verify insurances, process payments, negotiate payment arrangements and resolve accounts. Reps average between 65-75 phone calls on a daily basis.

Our representatives enjoy benefits such as:

  • Competitive starting wages
  • $4,800 in annual employer-paid health insurance per employee
  • $25,000 life insurance policy per employee
  • Vision and dental insurance
  • Annual raises
  • Paid time-off, vacations and holidays
  • 401(k)
  • Monday-Friday, 8a-5p set schedule, weekends off
  • Remote work after completing in-office training period


  • Maintain confidentiality of all patient information
  • Exceptional customer service skills
  • Advanced computer skills
  • Ability to type and talk simultaneously
  • Type 50+ wpm
  • Multi-tasking skills
  • Clear communication skills
  • Outgoing personality
  • Self-driven
  • Long-term intentions
  • Basic understanding of medical billing and insurance is a plus!

**Bilingual (Spanish/English) fluency a HUGE plus! Additional incentives available! Must be fluent in Spanish and English, both verbal and written.

Education and Experience Requirements

  • 1 year of customer service experience (could be in an industry)
  • High school diploma, GED or equivalent

Compensation: $14.50/hour
Benefits: Full benefits available after 60 days. Company pays the first $400 leaving a minimal premium for health insurance.
Hours: 8:00am–5:00pm
Training: 3 weeks; Paid and provided onsite

Please no drop-offs or phone calls. We will directly contact candidates we are interested in interviewing.

Thank you!