Increase customer service and volume handled without hiring additional staff

Why utilize CFS for my contact center?

CFS provides a wide array of contact management services which helps to lower cost, manage uneven call volumes, deal with specific call types, and prepare you for unexpected outages or natural disasters.

Our customized contact programs support customer acquisition, customer care and retention, include diligent and intuitive back-office processes for mutual success, and best of all, offer more features to you and your customers than typically offered today.

Whether absorbing all customer service functions, offering digital outreach only, or acting as an overflow contact center when your calls holding reach your SLA, CFS can design a custom solution for you!

Contact Center Highlights

  • 100% US-based onshore representatives
  • Shared or dedicated multilingual staff
  • Inbound/outbound voice campaigns
  • Interactive outbound dialer-based voice
  • Live-party, two-way patient chat & intelligent bot chat
  • Interactive voice response to pay-by-phone or other
  • PCI-compliant live-party payments by phone
  • Online consumer self-service options
  • Mass customizable email and SMS/text campaigns
  • Email and SMS/text reminder programs
  • Email2Pay and Text2Pay accelerates cash flow

Put the power of Client Financial Services to work for you.
Listening, Learning, Customizing!