CFS - Some MORE Staggering Statistics
January 2, 2024
A recent analysis of CFS’ 2023 call volumes reflected some staggering and amazing statistics:
- 2,826,196 outbound calls
- 852,036 inbound calls
- 730,644 answered calls
- 24,908 abandoned calls
- 2.92% abandoned call percentage, 2.08% below CMS' national standard
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