CFS - Some Staggering Statistics
January 27, 2023
A recent analysis of CFS’ 2022 call volumes reflected some staggering and amazing statistics:
- 2,819,460 outbound calls
- 818,064 inbound calls
- 705,564 answered calls
- 23,520 abandoned calls
- 2.88% abandoned call percentage, 2.12% below CMS' national standard
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